Privacy and cookie policy
Vale Mercê complies with its obligations under the Data Protection Act and the Act on the processing of personal data and privacy protection in the electronic telecommunications sector. Our Privacy and Cookies Policy explains how we will treat any personal information you provide when using this website and the services we offer through it.
1 – Data Collection and Recording
Vale Mercê is committed to protecting the privacy of users of its website and, as such, only collects personal information from those who voluntarily provide it, and only uses it for the purposes for which it was provided.
The personal data collected by Vale Mercê is processed automatically and is used to manage customer records, services, and requests for assistance and support. The collection and processing of personal data is also intended for use by Vale Mercê for the purposes of:
Ensure the normal functioning of the contracted service, namely by providing data for its management and billing;
Communicate scheduled interventions, report problems and/or other situations of relevance and/or impact on your services or support channels;
Promote the communication required by contract, using the stipulated means for this purpose (General Conditions of Service Provision);
Sending of general and advertising information regarding Vale Mercê and the services it provides.
The data provided is integrated into a database and is processed automatically, organized, and maintained directly by Vale Mercê in accordance with Law 67/98 of October 26. Minors under the age of 18 must obtain permission from their parents or guardians before accessing or providing personal data on the website.
2 – Rectification or deletion of the data provided
2.1 – Provision of data and rectification
Under applicable law, users have the right to access and rectify their data. Vale Mercê therefore offers customers permanent access to their data, enabling them to rectify it at any time.
2.2 – Free provision of data and acceptance of this privacy policy
Any user may freely choose whether or not to provide their data.
Filling out the customer form, contact form, quote request, and newsletter subscription form is considered voluntary provision of data and is understood as a declaration of acceptance by the customer of this privacy policy, as well as the processing and storage of this data by Vale Mercê for the commercial purposes for which it is intended.
Therefore, Vale Mercê reserves the right to store and use the data provided by the customer until the customer expressly requests its deletion.
2.3 – Data deletion
Although Vale Mercê does not undertake to store customer data after the deadlines for renewal of its services have been exceeded and/or after termination of the contract without express information to that effect, Vale Mercê cannot ascertain with certainty whether or not the customer wishes to remain registered as a Vale Mercê customer.
If it is in the customer's interest to no longer be contacted by Vale Mercê and for Vale Mercê to no longer store their data, they must expressly request the deletion of their data from our databases.
For questions related to the processing of your personal data, you may contact Vale Mercê through the following means:
Tel: (+351) 961 072 883
Cost of calls to national mobile networks.
Tlf: (+351) 254 874 077
Cost of call to national landline.
Email: geral@valemerce.pt
3 – Security and use of your information
Vale Mercê undertakes not to sell, rent, transmit, or otherwise transfer to third parties any personal data sent by users of our website, without prejudice to doing so with the user's authorization or when legally required. Vale Mercê ensures that, as far as is reasonable and feasible, appropriate technical measures have been adopted and organized to protect personal data against accidental or unlawful destruction, alteration, and/or unauthorized disclosure of personal data.
Any attempt to violate the database of this website will be subject to criminal prosecution and criminal charges, as provided for in Portuguese legislation regarding databases, and may result in civil and criminal liability.
4 – Retention of personal information
After collecting individualized personal information voluntarily provided by the user, Vale Mercê will store and maintain it for the period necessary for the purpose of its processing, until further instructions are given, or until the law requires its deletion.
The storage of this information allows Vale Mercê to continue providing personalized services without interruption, unless expressly opposed by the User.
Despite this, Vale Mercê is not obliged to store customer data after the deadlines for renewal of all its services have been exceeded, without these being paid for.
5 – Responsible entity
The entity responsible for processing the Database is Vale Mercê, headquartered at Rua Terra Nova nº 9, 4660-011 Anreade. Any interested party may contact it through the following contact details:
Tel: (+351) 961 072 883
Cost of calls to national mobile networks.
Tlf: (+351) 254 874 077
Cost of call to national landline.
Email: geral@valemerce.pt
6 – Cookies
Cookies are small pieces of text sent to your browser by the websites you visit. Cookies play an important role; without them, using the web would be a much more frustrating experience.
Cookies are files that are stored on your computer for the sole purpose of simplifying your browsing experience on valemerce.pt, facilitating your next visit, and making the valemerce.pt website more useful to you (these cookies cannot contain viruses or be executed, as they are not active files).
Cookies are stored on your terminal equipment and accessed by our website only because and when you give your consent through active behavior and by means of a free decision embodied in the acceptance of browsing our website, based on clear and complete information as explained below, namely regarding the purpose of processing.
These cookies can only be read by valemerce.pt and by you.
The cookies we use and their functions:
Strictly necessary cookies – these are essential cookies that enable our website to respond to any actions you take on the site, such as filling out a survey form. The website will not function properly if this cookie is not used.
Analytical cookies – these are cookies that enable analytics software to function. This software helps us analyze our website visitors and provide anonymous information, such as browsers used, returning visitors, and response to marketing activities. This information helps us improve the website and your online experience.
Functionality Cookies – these are cookies that store user preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it.
Persistent cookies – these are cookies that are stored on access devices (computer, mobile phone, smartphone, or tablet) at the internet browser level and are used whenever the user visits the website again. In general, they are used to direct navigation according to the user's interests, allowing for a more personalized service;
Session cookies – these are temporary cookies that are generated and available until you log out. The next time you access your internet browser, the cookies will no longer be stored. The information obtained allows us to manage sessions, identify problems, and provide a better browsing experience.
Users are allowed to accept, refuse, or delete cookies, namely by selecting the appropriate settings in their browser. By disabling cookies, you may prevent some of our web services from functioning properly.
For more information about cookies, including which cookies have been set and how they can be managed and deleted, visit www.allaboutcookies.org. If you do not want your visits to websites to be tracked by Google Analytics, go to http://tools.google.com/dlpage/gaoptout.
Acceptance of these terms
By using this website, you consent to the collection and use of your information as set out in this Cookie Policy.
